Subaru of America has announced its Stellar Care Award winners for 2011 and Center Subaru in Torrington, Connecticut has again earned the distinction.
The Subaru Stellar Care
Award is given to Subaru dealerships who satisfy numerous performance
measurements of outstanding customer service. Award winning dealerships must
have a large percentage of repeat customers, positive customer feedback within
their service department, a state-of-the-art facility and high sales volume. In
addition, the customers who complete and return their surveys must be
There are less than 100 dealerships nationally that are
provided with the Stellar Care Award.
Phil Porter, President of Center Subaru says, "Receiving the Stellar Care Award is a great honor. Our entire staff deserves credit for this award as it is their hard work and dedication to customer service that made this honor
Center Subaru is also being recognized by
Subaru of New England as a 2011 President's Club Award Winner for sales.
The 2012 Stellar Care Award earned by Center Subaru!
To achieve this prestigious honor, a Subaru dealership must meet and maintain
a long list of performance standards and objectives established by Subaru of
America, Inc. and pass ongoing customer review.
What this means for you:
Exceptional Customer Care. From meet and greet to test drive to
delivery, you can expect our Center Subaru sales team to demonstrate the
highest level of care and performance.
Service Excellence. Strict Stellar Care standards ensure that your
Subaru is handled by highly skilled, factory-trained technicians in a
state-of-the-art facility with the most current diagnostic and repair
Comfort and Convenience. Our Sales and Service Departments must
conform to Stellar Care cleanliness and comfort standards inside and out. You're
more than a customer. You're our guest.